Sri Lanka Visa Online Helpdesk
Where to get official help with an ETA application - and what only the government can do, as opposed to what you can resolve yourself.
srilankan-visa.org is an independent guide. We cannot look up applications, change details, chase approvals, or issue refunds. Only the Department of Immigration & Emigration can.
Official contacts
ETA portal helpdesk
For problems with the application form, payment failures, and approvals that have not arrived after 72 hours.
Department of Immigration & Emigration
For eligibility questions, previous immigration issues, and anything relating to entry decisions.
Visa extensions
For extending your stay beyond the initial 30 days, online or in person in Battaramulla, Colombo.
Fee schedule
The authoritative published fees, including the free-ETA country list effective 25 May 2026.
Have these ready before you make contact
- Your application reference number.
- The passport number exactly as entered on the application.
- The email address you used.
- Your intended travel dates and flight details.
- A payment receipt, if the query concerns a fee.
Try these first
Approval not arrived
Check spam, then run a status enquiry before contacting anyone.
Made a typo
Details cannot be edited after submission. Usually you reapply - see the FAQ.
Unsure you are eligible
Run the eligibility checklist first.